Phone: (972) 479-9332
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Shipping Policies

 

Domestic orders :

All domestic orders of hijabs will ship within 4 business days (Monday through Friday, not including holidays) + USPS shipping time. The tracking number will be posted to your account for the purchase. Note: tracking numbers will not display a status at usps.com under 'track and confirm' until the package reaches a major hub and the bar code is scanned. In fact, the status may show 'tracking number does not exist' but usually by the next day USPS will have posted an update to the status.

Be sure the shipping address is correct, if a domestic (to a USA address) or an International package is returned to us due to incorrect or incomplete address we will require additional shipping fees or cancel the order, issuing a refund for the products minus the shipping fees paid to ship your order the first time.

Orders $50 or more require a signature at time of delivery so the postman doesn't simply leave the package unattended. Exception is for packages being delivered to a business. If you do not want a signature required, you take full responsibility for loss of the package and must notify us in writing for our records. If the package is lost or stolen we will not re-ship nor refund for the lost items if you insist on no signature required.

We are not responsible for delivery service transit time. Transit times are provided by the carrier United States Postal Service (USPS) - typical delivery time is:

  • First Class for orders 13 oz. or less 3 to 4 business days
  • Priority Mail for orders over 13 oz. delivery takes about 2 to 3 business days

We do not guarantee USPS delivery time as we have no control over the USPS services. Rates are based upon weight and shipping address. The shipping fees are automatically calculated and provided from the USPS.

International orders :

  1. International orders may require additional shipping after checkout if sufficient shipping fees were not charged at the time of checkout. The automatic billing for the shipping cannot account for bulky items which may require additional fees. We reserve the right to cancel an order and refund customer's full payment.
  2. The USPS (United States Postal Service) does not provide any tracking or insurance on small International packages. The USPS provides a customs number which they may or may not update online as a tracking number. We have no control over USPS proceedures or handling of packages.
  3. Orders will be shipped within 5-6 business days from the day the payment including shipping is received. International order require more time to ship because of the paperwork involved.
  4. Once an order is shipped, it takes approximately 10 to 15 business days for delivery. It can take longer due to customs. We have no control over custom's delays or fees.
  5. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
    Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
  6. Be sure the shipping address is correct, if an International package is returned to us due to incorrect or incomplete address we reserve the right to require additional shipping fees or cancel the order, issuing a refund for the products minus the shipping fees paid to ship your order.